Here's how the 'cooling-off period' works for consumers
13 days ago
If you buy anything as a result of direct marketing - be it an SMS, e-mail or a telesales phone call - you are legally entitled to five business days in which you can cancel, in writing, for a full refund.
This is known as the cooling-off period, according to the National Consumer Commission (NCC).
NCC acting commissioner Thezi Mabuza says all direct marketing deals are subject to the cooling-off period as outlined in the Consumer Protection Act (CPA).
Most people agree to a new insurance policy or upgraded cellphone contract over the phone.
It's important that consumers ask for written contracts to be sent to them immediately after they have verbally agreed during a telesales deal, Mabuza explains.
This will give you the time to read through all the terms and conditions within the cooling-off period before making a final decision.
In that time, the cooling-off period allows you to look at the contract and say to them I am now rescinding, I don't want a contract.Thezi Mabuza, Acting Commissioner - National Consumer Commission
It's not a cancellation. It's that period where you have to inspect and read through the contract.Thezi Mabuza, Acting Commissioner - National Consumer Commission
You are allowed five business days.Thezi Mabuza, Acting Commissioner - National Consumer Commission
Mabuza adds that businesses must simplify their contracts and get rid of confusing legal jargon so that consumers can better understand the agreements they sign.
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This article first appeared on CapeTalk : Here's how the 'cooling-off period' works for consumers